Track My Order / Order Tracking Policy

TRACK MY ORDER

----

Overview

This Order Tracking Policy explains how customers can track orders placed on the HYVNOR website operated by Parmenasaffaire LTD.

1. Order Confirmation

Once your order is placed, you will receive an order confirmation email acknowledging receipt of your purchase.

2. Shipping Confirmation and Tracking

When your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Tracking links are provided by third-party carriers and may take time to update after dispatch.

3. Tracking Availability

Tracking availability depends on the shipping method and carrier. In some cases, partial tracking or delayed updates may occur.

We do not control the tracking systems operated by carriers.

4. Tracking Delays and Updates

Tracking information may not update in real time. Delays, pauses or temporary inactivity in tracking updates do not necessarily indicate a lost parcel.

5. Incorrect or Missing Tracking Information

If tracking information appears incorrect or is missing, please allow a reasonable period for updates before contacting us.

6. Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the carrier.

Delivery delays caused by carriers, customs or events beyond our reasonable control do not automatically qualify for refunds.

7. Customer Responsibility

You are responsible for providing accurate delivery details at checkout. We are not liable for delivery issues caused by incorrect or incomplete address information.

8. Contact

For order tracking assistance, please contact us using the details provided on the website and include your order number.